While working at a branch office you are responsible for all important business decisions involving your customers. Working at a branch office requires business-oriented skills and the ability to focus on the customer. At a branch office there are many opportunities to develop your skills. You can specialise in a particular area of interest or become a manager.
National head office
Even if the branch is responsible for the business, there is not room for all the Bank's expertise at every single branch office. At the national head offices there are central resources and competencies in order to support and help the branch offices. Some examples are product specialists, legal support, administrative roles and human resources.
Handelsbanken Capital Markets
Capital Markets co-ordinates products, services and expert knowledge for customers in all our home markets. It includes a wide variety of roles, such as business specialists, traders, analysts, economists, lawyers, communicators, product specialists, advisors and system developers.
At Handelsbanken, we develop and manage most of the IT infrastructure ourselves. To be able to control the chain from development to ready-to-operate, our employees form the core of the operations. Most of Handelsbanken IT is based in Sweden, but we also have IT employees in the other home markets. Among the various positions you will find IT architects, researchers, developers, test designers, operators and support staff.
The Bank's head office incorporates central functions such as Group-wide staff functions, business areas and specialists. They all share the same main task: to support the branch network. The head office also has departments responsible for group finance, risk control, compliance, communications, legal affairs, credits, auditing and human resources.
A variety of opportunities
Handelsbanken offers a variety of career opportunities – in different roles, business areas or countries. Find out more about what you can work with at Handelsbanken and where in the organisation you'll find that kind of work.
At Handelsbanken, we have a well-established and structured process for the development of our operations and employees. Our strength is derived from the combined expertise and competence of our employees. When employees develop, the Bank develops. We believe in day-to-day learning and that employees contribute to developing the business, themselves personally and their colleagues.
Handelsbanken's strong corporate culture and values are vital to our success. Throughout our employment, we as employees have the opportunity to develop.
This internal mobility helps to ensure that both the working methods and corporate culture are spread to all parts of the Bank's operations. Thus internal recruitment and long-term employment are important to us.
To retain employees, the right conditions must exist for professional development and consideration must also be taken of the stage of life that they are in.
Managers at Handelsbanken must be exemplary ambassadors for the Bank's corporate culture, which explains why most managers are recruited internally.
Efficient management succession planning is critical. This to be able to satisfy current and future needs for competency.
One of the most important tasks for managers at the Bank is to identify, encourage and develop new managers in operations. To prepare prospective managers, development programmes are carried out that focus on change management and developing our business model.
Internal leadership development
After a few years at Handelsbanken's branch in Give, in southern Denmark, Kathrine was ready for new challenges. In Handelsbanken's preparatory programme for potential managers, she acquired the basic knowledge she needed for her first leadership assignment in the Bank.
“I was able to combine personal and professional development at the same time as I gained broader insight into our business model and more understanding of what is required to take on the role of manager.”
It was at the end of 2015 that Kathrine's manager at the time, together with her HR manager, encouraged her to apply for the one-year programme.
“We learned more about everything – from Handelsbanken's concept and decentralised working method, to how we as employees handle the huge responsibility embodied in our customers' trust.”
Kathrine has been branch manager in Give since the summer of 2017.
“The new network I gained through the programme was one of the biggest benefits. You learn so much when you meet your colleagues and share experiences.”
Would you like to know more about what it's like to work at Handelsbanken or find out your career opportunities within the Bank? Or do you have any other HR-related queries? Go to the page of the country you are interested in to find the relevant contact details.