Putting the customer first
When recruiting, we look for people who share the Bank's core values and who can contribute with their diverse experiences and perspectives. For us, it is vital that employees are driven by putting the customer first and that they enjoy taking responsibility, regardless of where they work.
Trust in the individual
Our concept of how to run a successful bank is based on having trust in and respect for the individual. Above all, working at Handelsbanken is about relationships with other people. It does not matter how good the products or services are if the Bank does not have the right kind of employees to help its customers.
High degree of responsibility
Our decentralised organisation means that we give our employees a high degree of responsibility and a mandate to take the initiative. This trust is based on our belief in people's willingness and ability to seek and overcome new challenges and continuously improve their skills. It is also important that our employees are independent and take initiatives.
The art of co-operation
At Handelsbanken, we are all part of our success and of the values we create by co-operating with each other. No matter where we work in the Bank.
The Bank's traditionally good relationships and co-operation with unions are a valuable component of our culture.
We take a long-term approach to relations with both customers and employees. We regard each recruitment as an important, long-term venture. Employees with extensive experience and a broad knowledge of the Bank as a whole play a vital part in ensuring that the Bank continues to have satisfied customers. To retain employees, we believe in offering personal development opportunities at work while respecting the work-life balance of the individual.