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Handling of complaints

We take your complaints seriously
en kvinna och en man har möte

Help us improve ourselves

We take your complaints seriously

Complaints help us to identify what doesn't work as well as it should and give us the opportunity to make improvements. 

Handelsbanken's customer complaints policy applies throughout the Group. Our policy states that all complaints must be dealt with correctly, carefully and as efficiently as possible.

How to complain – step by step

nummer 1

The branch will take care of you

If you have a complaint, please contact your branch office first and present your view.

If you have a complaint or view on something that has occurred outside your own country, contact the branch where it took place.

nummer 2

If you are not satisfied with the branch's decision

The case will be assessed by the management of the regional bank to which the branch belongs or by the general manager. The branch office will give you the relevant contact information.
nummer 3

If you are not satisfied with the final response from the Bank

In such case, contact an established dispute resolution body relevant in your country. You will find more information on each country's webpage, under Contact us.