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Handling of complaints

We take your complaints seriously
en kvinna och en man har möte

Help us improve ourselves

Complaints help us to identify what doesn't work as well as it should and give us the opportunity to make improvements. 

Handelsbanken's complaints policy applies throughout the Group and it states that all complaints must be dealt with correctly, carefully and as efficiently as possible.

You are entitled to an objective reply, and can also ask to receive this in writing, should you so desire. If your complaint is not accepted as justifiable, you are entitled to an explanation. 

How to complain – step by step

nummer 1

The branch will take care of you

If you have a complaint, please contact the person that handled the matter, or the branch manager at your branch and present your view.

If you have a complaint on something that has occurred outside your own country, contact the branch where it took place.

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If you are not satisfied with the branch's decision

The case will be assessed by the Bank’s complaints officer or by the general manager. Contact information is available on each country´s webpage under Contact us, or the branch office will give you the relevant contact information, see Locations below.

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If you are not satisfied with the final response from the Bank

In such case, contact an established dispute resolution body relevant in your country. You will find more information on each country's webpage, under Contact us.