1. Sustainability
  2. /
  3. Our role in society

Our role in society

A well-run bank that acts sustainably and responsibly has a substantial positive impact on society in general
people in the street

In the community

The branch is the bank

In Handelsbanken, the local branch office is responsible for all the Bank’s business conducted in its area. This decentralised way of working gives us the chance to really know our customers and the community. It also makes us a central part of each community we operate in, and gives us the opportunity to contribute in various ways to those communities. 

An asset to society

With almost 800 branches world wide we have built a solid international network. We are convinced that a smoothly functioning bank in the local community generates many positive effects. It promotes a sustainable economic growth and is part of a well-functioning infrastructure. We also contribute by paying taxes and government fees in countries where we operate.


Our customers

kvinna man möte på kontor

Satisfied customers

Our customers appreciate the fact that we know them and the local market, that we make our business decisions close to them. By doing so we build a trusting relationship, make better decisions and most importantly we get more satisfied customers. We are always working, in countless different ways across the Bank, to meet the needs of our customers. 

Good reputation

Customer satisfaction surveys are among our most important sources of information. Each year, EPSI Rating conducts independent customer satisfaction surveys in the European banking sector. In 2019, surveys showed that Handelsbanken has more satisfied private and corporate customers than the average for the banking sector in all of the Bank’s six home markets. In Sweden, we are also one of the most reputable companies, and the best reputed bank, based on independent surveys. Handelsbanken surpassed its peer banks, and are significantly better than the sector average.

Services for the public good

Educating through EFN

We continuously work to create the best possible conditions for our customers to make better financial decisions. We want to be a source of information for matters great and small. Through the news channel EFN we offer the public daily updates and a broader perspective on financial and social issues. EFN is an independent source of journalism that since 2013 has been broadcasting programmes in three areas: financial news, personal finance and financial markets.

Children's app

In Denmark and Sweden we launched a children’s app as a way to help parents teach their children how to manage money. The app works like a digital piggy bank which allows children to learn about savings and pocket money in a playful way. In 2018, the app was awarded best app in Sweden.

Initiatives

Through the years we have engaged in several collaborations and initiatives that we believe change our society for the better, both directly and indirectly. These involvements gives us an even bigger opportunity to promote children’s rights, stop climate change, act against corruption and to share our Economic expertise.
These important collaborations reflect what we at Handelsbanken stand for.
Man och kvinna cyklar över en bro

Sustainability within the Bank 

Our sustainability work encompasses the whole of the Group’s operations in all markets.
Sustainability