Protect yourself and your devices
Our number one priority is your security. But in order for you to avoid falling victim to fraud, you also need to think about protecting your devices – computer, phone and tablet, as well as your cards and codes.
What we do to protect you
Handelsbanken constantly works to improve security when using our online services. We perform regular testing and updating of our systems and we monitor transactions. We treat your personal information in a secure manner.
What you can do for your own safety
Update your operating system, browser and security software regularly so that you always have the latest versions. Use an updated antivirus program and preferably a firewall. Do not install unknown programs. Finish every visit to GlobalOn-Line by logging off and closing the web browser.
Handelsbanken recommends that you use a firewall in your computer. This usually consists of a program that is installed in your PC. Firewalls may also be found in broadband routers.
A firewall protects your computer from online attacks. The firewall records which programs try to send and receive information from the internet. This means, for example, that if a virus program tries to forward information from your computer, the firewall will stop it untill you give your approval. If you are uncertain about whether to let the program send the information, then select not to send.
Firewalls are programs that are included in the newer versions of Windows. If you buy a program with various protective functions from an antivirus supplier, it will include a firewall. It is important that you update your operative system and antivirus program, as the firewall will also be updated.
Your cards and codes
Do not lend your log-on card to other people or give away information about your log-on card, PIN and the response codes that are generated when you use the card with the card reader.
Be careful what information you post on the internet and social media. Never give away sensitive information over the phone. If you receive an e-mail appearing to come from Handelsbanken with questions about your credentials, do not answer it. No bank seeks such information from you via social media, phone-calls or e-mail.
Phishing means that a scammer is trying to "fish" for sensitive information from you via e-mail, telephone or social media.
This usually involves someone sending an e-mail to you that appears to come from your bank, for example. The scammer then tries to trick you into giving him/her log on information to your online banking. No bank will ever ask for such information from you, especially by e-mail.
Scam phone calls and text messages (SMS)
Scam phone calls usually involves someone calling you saying that they represent a company you have heard of. This may involve, for example a support company that wants to help you with a problem they say you have on your computer, such as a virus. The phenomenon is called false support. You might be asked to provide information about your user name, password, account number, credit card number or other sensitive information. Legitimate companies will not contact customers in this way.
On social media we often take for granted that it is our friends or contacts we are talking to, but if you are unlucky it can be someone completely different. It is not uncommon that people get their social media accounts hijacked and that the scammer then tries to trick their contacts into giving them their response codes so they can log on to the online service. If one of your contacts asks you for your response codes or card numbers, it is likely that it is not a friend or one of your contacts who is asking the question.
Bear in mind that:
- Handelsbanken would never contact you by phone or e-mail to request confidential information. This type of information is handled by personal contact at your branch.
- If you receive an e-mail appearing to come from Handelsbanken with questions about your credentials, do not answer it. We would be grateful if you could forward the whole mail to: firstname.lastname@example.org
- Do not use links to Handelsbanken, which you receive by e-mail or text message. Instead, type the full address of Handelsbanken directly in the browser.
Viruses and Trojans
A virus or a Trojan is a program containing malicious code. Through the virus or Trojan the scammer wants to steal personal information from your computer or tablet. Some Trojans makes it possible for the scammer to take control of your computer via the internet, without you being aware of this. Viruses can spread via e-mail when you receive an attachment which has been sent to you.
Bear in mind the following:
- Use an updated antivirus program.
- Do not open links and attachments that you receive by e-mail or text message if you do not know what they contain.
- Do not modify the operating system on your mobile by doing a so-called jailbreak where you unlock Apple's software blocks and can access the file system of the entire iOS device. Viruses and Trojans could be part of the apps you later download.
- Be aware if the log-on page to GlobalOn-Line looks different in any way. This may be an indication that your computer has been attacked and that in reality you have ended up on a different site than that of Handelsbanken.
Phishing, false sms or fake phonecalls
Make a police report and contact us at
+46 771 23 40 00
If you suspect that you have received a fake e-mail with Handelsbanken as the sender, forward the e-mail to: