Awards and survey results

21 September 2026

The customers have had their say. Our way of running a bank is highly appreciated. According to the annual industry survey from Swedish Quality Index/EPSI, SKI Bank 2026, Handelsbanken has once again the most satisfied customers among the comparable banks in Sweden*, and continues to have more satisfied customers than the industry average in all our home markets. Our decentralised business model – where we make decisions locally, close to the customer – is a major reason to the high level of customer satisfaction. 

*Handelsbanken, Nordea, SEB and Swedbank

9 September 2026

Handelsbanken has once again been named Best Business Bank of the Year in Sweden and Sweden's Small Enterprise Bank, according to the independent Finansbarometern survey. The awards are the result of our long-term and focused efforts, and shows that we are appreciated by both large and small corporate customers. 

Finansbarometern is one of Sweden's largest independent market surveys and focuses on companies' relationships with their banks. Customers rate their banks based on overall satisfaction as well as price, online services, advisory services, product and service offering, and level of customer service. 

6 May 2026

Handelsbanken is perceived as the bank that contributes the most to the well-being of the Swedish population and to positive societal development, according to a study from the Stockholm School of Economics led by Professor Micael Dahlen. 

"Our most important contribution to society is to run a bank in a decentralized, secure, and long-term manner. This is evidently appreciated by both customers and the general public," says Mikael Romert, Regional Manager for Handelsbanken in Stockholm, who accepted the award on behalf of the bank at the Nordic Happiness Summit.

12 March 2026

For the fifth year running, Handelsbanken has been ranked the best bank in Sweden for trading and offering commercial paper in Kantar Prospera’s annual survey.

"We are delighted to have received this accolade once again. Our customers have shown great confidence in us, proving the strength of our offering in the Fixed Income business," comments Thomas Grandin, Head of Fixed Income Sales at Handelsbanken.

16 February 2026

Handelsbanken came in first place in Kantar's annual Prospera Trade Finance ranking of Swedish banks. In addition, Handelsbanken strengthened its position by being named best bank in all customer categories: All, Volume Clients and Large Corporates. 

"We work closely with our customers and their needs are always central to what we do. We understand what our customers want and expect of their bank in terms of their complex business needs, so they can concentrate on their primary focus—developing their company and their products," says Johannes Thornell, Branch Manager at Handelsbanken Arenastaden in Solna, Sweden.

15 December 2025

In the latest 'SKI Customer Satisfaction Private Banking 2025' survey by SKI (Swedish Quality Index), Handelsbanken is shown to have the most satisfied customers in the Private Banking segment among the major Swedish banks. The main drivers of customer satisfaction are a customer-centric approach, convenience, advisory services and reporting, expectations and value for money.

1 December 2025

Handelsbanken has the most satisfied customers among the major banks in Sweden* when it comes to both mortgages and savings – and customer satisfaction is on the rise. This is confirmed by Svenskt Kvalitetsindex (SKI) in its annual special survey on Loans & Savings. Handelsbanken improves its score in both product categories and, overall, has the most satisfied mortgage and savings customers.

*Handelsbanken, Nordea, SEB and Swedbank

1 October 2025

Global Finance's ranking of over 500 banks worldwide once again places Handelsbanken at the top of the list, as the safest bank in Europe.

"This is a testament to the strength of Handelsbanken’s successful, proven and decentralised business model," says Mårten Bjurman, CFO of Handelsbanken.