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Awards

Our customers like our local, personal approach. Here we present a selection of awards and survey results of Handelsbanken Group.
Award

Awards and survey results

More satisfied customers 

Customer satisfaction and recommendation is vital to our business success. In 2021, Handelsbanken had more satisfied private and corporate customers than the industry average in all six home markets. 

EPSI Rating (Extended Performance Satisfaction Index) and SKI (Swedish Quality Index) collects, analyses and distributes information about customer satisfaction, brand loyalty and other aspects of customer experience such as image, quality and value for money.  

Sweden's Small Enterprise Bank 2021

For the tenth consecutive year, Handelsbanken has been acclaimed as Sweden's Small Enterprise Bank of the Year. Handelsbanken is awarded highest marks for service and treatment. Our advisory services and service offering are also ranked on top. Local presence, personal service and a decentralised way of working, is again valued by the Bank's customers. The survey also shows that the customers appreciate our digital services.

Finansbarometern is one of Sweden's largest independent market surveys, focusing on how companies view their banking relationships. The survey is based on businesses and organisations with fewer than 20 employees. There were respondents from approximately 1,300 companies in the survey.

Kantar SIFO Prospera – External Asset Management 2021

Handelsbanken Asset Management won the top spot in the “External Asset Management 2021” category of this year’s Kantar SIFO Prospera survey. The survey assessed returns, customer service, sales competency, reports, brand, and sustainability.

The survey was carried out during the period 16 March - 20 May 2021. It was based on customer interviews with 141 institutions in Sweden which have externally managed assets of at least SEK 300 million.

Sustainability Yearbook 2021

Handelsbanken is one of the most sustainable banks in the world, according to the research firm SAM. Handelsbanken is the only Nordic bank to be included in the Sustainability Yearbook for five consecutive years. This means that of all the world’s banks, Handelsbanken is among the 15 per cent with the highest rating in terms of sustainability.

Most sustainable bank 2020 - the second year around 

Handelsbanken is Sweden's most sustainable listed company in the category Banking and finance, according to the ranking Sustainable Companies 2020. The ranking Sustainable Companies 2020 was done by the Swedish business daily Dagens Industri, Aktuell hållbarhet and School of Economics and Management in Lund. 

The world's safest commercial bank 2020

Handelsbanken is one of seven banks with the highest score on the list of the world's safest commercial banks 2020, according to the annual survey by Global Finance. Global Finance is an international periodical. The survey was partly based on an evaluation of the banks' latest ratings from the international credit rating agencies Moody's, Standard & Poor's and Fitch.

Kantar SIFO Prospera – External Asset Management 2020

Handelsbanken Asset Management won the top spot in the “External Asset Management 2020” category of this year’s Kantar SIFO Prospera survey. The survey assessed returns, customer service, sales competency, reports, brand, and sustainability.

The survey was carried out during the period 24 March - 20 May 2020. It was based on customer interviews with 139 institutions in Sweden which have externally managed assets of at least SEK 300 million.

Sustainable player of the year – investments

Söderberg & Partners has recognised Handelsbanken Fonder, our Swedish based mutual fund operations, as the sustainable actor of the year in its “Trafikljusrapport” for 2020. The justification reads: "Handelsbanken has made a sustainability journey from incident-based to proactive impact work. In addition to a dedicated sustainability team, they have also anchored their sustainability analysis in to all the asset management, raising the focus on sustainability in all funds offered to the end-customer".

Best Private Bank in the UK 2018

Handelsbanken in the UK has been named 'Best Private Bank' by Financial Times and Investors Chronicle Wealth Management Awards for the fifth time. 

The judges' decision was based on a survey in which the readers of these publications related their experiences and provided opinions about their banks.

Best SME Banking Service in the UK

In the CMA survey 2018, customers of the 14 largest business current account providers were asked if they would recommend their provider to other small and medium-sized enterprises (SMEs). Handelsbanken came top overall and in 4 out of 5 of the service categories measured. 

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