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Our story

We are our relationships. Get to know us, from our birth as a local bank to our unique approach today.
three people at a front desk in Handelsbanken 1800

Handelsbanken today

A decentralised approach

Handelsbanken's trust-based way of working has been widely studied. Our decentralised approach has resulted in more satisfied customers, better cost efficiency and higher profitability than our competitors. Year after year. We consistently hold among the highest credit ratings of any commercial bank.  

Each branch is a local bank

Throughout the six countries we call home markets, we have built extensive branch networks. Each branch operates as a local bank, fully empowered to serve customers, build relationships and take all the important decisions locally. The team determines how to develop the Bank's business, playing an active role in local life. We know just how much customers of all kinds value having access to a dedicated team who understand their needs. By combining new technologies with this local, personal touch, we are making more of these relationships. 

An international network

We operate in many of the world's most significant economies, providing banking and financial support to our home market customers. Our scale, strength and reputation also make us a natural partner for large corporates and other financial institutions.


Our journey

Handelsbanken huvudkontor

A local bank from the start

As the oldest company on the Swedish stock exchange, we have a long-term perspective. The bank was formed in 1871 to pursue "true banking activities" with customers in the Stockholm area. This established the bedrock of local banking we continue to build on.

Trust and customer focus 

Following a series of issues in the late-1960s, a new managing director was recruited. Jan Wallander's conviction was that people naturally want and are able to do good things well. 

This formed the basis of Handelsbanken's trust-based, customer-focused approach. He removed layers of middle management, giving business responsibility to local branch managers. Budgets and targets were scrapped in favour of a single goal: to be more profitable than the average of our banking competitors. 

We aim to achieve this by having more satisfied customers and better cost-efficiency than our peers. And each successful year, all employees receive an equal amount of the profits, placed into a long-term foundation, which invests in Handelsbanken shares. Ever since introducing this approach, we have achieved our corporate goal. As a result, employees have become one of the Bank's largest shareholders.  

Increasingly international 

Since the late-1980s, Handelsbanken has become an increasingly international bank. During the 1990s, we established our local, relationship banking offering across Norway, Finland and Denmark. And since 2000, we have expanded branch networks throughout the UK and the Netherlands. As well as serving our customers close to where they work and live, today we support their banking needs in many of the world's most significant economies.

Our role in society

 crowd in the city

How we run our bank

Before anything else, we are a bank. We know that our first priority is to be a dependable financial partner to our customers and to support economic development – by providing finance, protecting savings, employing people and paying taxes. But we have a choice of how to run our bank.

Building on trust

We choose to trust colleagues throughout the Bank to take better decisions than any hierarchy could hope for. We cooperate openly and respect each other's diverse contributions towards a common goal and culture. By being a dependable and responsible bank, we aim to develop relationships with all stakeholders based on mutual trust. 

A sustainable business

We choose to take a long-term view, with the interests of our customers and communities in focus. Being decentralised means we can get involved without having to ask permission first. 

Our sustainable products help customers make choices in line with their principles. And at local, national and international level, we support initiatives aimed at improving the world for current and future generations.

Sustainability

Putting the customer first

We know we will only succeed in the long run by having highly satisfied customers. Our role is to support them financially, helping their families and businesses to thrive.

We do this by being close to our customers, by seeing them as individuals, and by focusing on their needs rather than our own. Having sales campaigns, product targets or bonus incentives wouldn't help us put our customers' needs first, so we don't have them. 

Over time, this approach leads to a high level of customer satisfaction, loyalty and recommendation. This is how we build our business.

The bottom line

Over several decades we have shown that there is no conflict between what is best for our customers, employees and shareholders. Through an unwavering focus on customer satisfaction and cost-efficiency, achieved by trusted colleagues making sustainable decisions, we have been more profitable than our banking peer-group since 1972.