Digital accessibility

At Handelsbanken, all our customers should have the same opportunity to access our information and services. Here you can read more about how we work with digital accessibility.

Digital accessibility means that you should be able to:

  • perceive, use and understand our offer, products and services
  • use our services on different devices
  • make use of assistive technology.
A group of colleagues are gathered around a table to discuss something. One person is showing his laptop screen to the others.

How we work with digital accessibility

Everyone should be able to use our services

Digital accessibility is useful for everyone, but it is especially important for people who need support to take part in everyday life.

As a customer, you should be able to access our information and services, no matter your ability or situation. Our services should be robust. This means they should work on computers, mobile phones and other devices, with or without assistive technology.

Father and son looking at a mobile phone together.

Our accessibility

We follow well-known international standards such as the Web Content Accessibility Guidelines (WCAG). We also have our own brand and design guidelines. Find out more about how our services in Luxembourg meet the accessibility requirements.

For information regarding the services in our home markets, please refer to the local websites.

Accessibility statement
A woman and a man are sitting down in an office. They are discussing a job-related issue.

We get support to improveTo meet users' needs

  • Our customers

    To develop inclusive services, we meet users from different groups who teach us how we can improve. Do you have any suggestions or feedback? Feel free to share your ideas on how we can improve.
    Share your feedback

  • Internal guidelines

    Our design system helps us develop and communicate the Bank's brand. In the system, we set rules for images, design and technical standards. These guidelines help us make sure our services work in the same way – no matter where you meet us as a customer.

  • Industry organisations

    As a member of Finance Sweden, we can work with other banks on accessibility topics. We are also co-founders and active members of the local council for IAAP Nordic (International Association of Accessibility Professionals). There, we share knowledge and experience in a Nordic context. IAAP offers certification for people who work with accessibility.