Stephan Erne, Chief Digital Officer:
Last quarter, we described how we acted in order to adjust to rapidly changing circumstances and to adapt our activities. This included ensuring operations and stability in the Bank as a function, critical to society, all the way to our objective of being close to the customer, including digital meetings and advisory services with our local branches and advisors. Therefore, it’s particularly pleasing that Handelsbanken received the highest rating when SKI/EPSI asked customers how well they considered their bank had managed the covid-19 crisis.
In these times, our business model is stronger than ever. We have close local relationships from living and working in the same area as our customers. And we have branches that get involved in the local community, where customers meet the same people online, by phone, or if they visit the branch in person.
When nothing is as it usually is, we have simply tried to be Handelsbanken, as usual.
Digitalisation@Handelsbanken 2020 Q1 (pdf 8.9 MB)