We may not have all the answers, but we’re not going to let that stop us
Right now, many people are wondering what life after the pandemic will be like. Insightful thoughts and ideas on what will become the new “normal” are starting to spread. The starting point for most of these ideas is, of course, the hope that the negative consequences of the pandemic will disappear, while keeping those positive aspects that have become apparent, in spite of the crisis.
However, finding facts and figures on which to base this future scenario has proved rather difficult. The current handling of the Covid-19 crisis has led to vastly different analyses and recommendations in various countries, counties and municipalities. This proves that making the right decision is not easy, not even right now when we’re in the midst of things. And making long-term decisions is even harder.
How can this be? In our digitalised society, it should be possible, with the use of artificial intelligence and other advanced technology, to simulate alternatives and to make informed decisions, which, in all probability would achieve the desired effect. Have we not made more progress? Sadly not, seems to be the truth. Even though we have access to all this modern technology and data, we are only able to apply this to small areas of the complex world we live in.
This is why it’s important to always find ways to add sound values and common sense to data-driven and technical data. Empathy, and understanding human behaviour, are just as important as innovation and development when it comes to handling today’s challenges and future needs in terms of how we will live, learn, work, and so on. The same applies to us as a bank in our relationship with our customers. If we take this as our starting point, we can embrace the positive aspects of the current situation, and make this the new normal. The fact that no algorithm has managed to predict the end of the pandemic, or that we don’t know what will become the new normal, is no reason to wait.