Help and support

1. Insert the log on card into the card reader and check if you see a dashed line on the card reader display
2. Open the BankID application on your computer and check if your name is shown in the BankID application
3. Try to log in to Handelsbanken's webpage

1. Insert the cable in a different USB port on the computer to check if three rectangles appear on the card reader display, if not;
2. Try to connect another cable into the card reader
3. If three rectangles appear in the card reader display, try to log in to Handelsbanken

One rectangle indicates hardware related problems

1. Insert the cable into a different USB port to see if you get more than one rectangle on the card reader display
2. Try to connect another cable into the card reader
3. If you still get one rectangle, contact Handelsbanken's customer support to order a new card reader and cable

1. Clean the chip of the log on card
2. Connect another cable into the card reader and see if the dashed line appears on the card reader display
3. Insert the cable into another USB port

If none of the troubleshooting solutions have solved your log-in problems, reinstall the BankID security application. Follow the link below.

Bankid.com Opens in a new window