Help and support

Here you can find help with installing and using your log-on card and card reader with cable, troubleshooting and system requirements.

Get started with your card reader

To use your log-on card and card reader with a cable, you need two programs on your computer: the BankID application and a driver for the card reader.

The BankID application is the software used to verify your identity when you log in with your card reader with cable. If you have a Handelsbanken log-on card without the BankID logo, the card can only be used to log in to Handelsbanken’s services. It does not work as Swedish BankID electronic identification with other companies or authorities.

Windows Step by step

Mac Step by step

FAQ

  • How do I know which type of card reader I have?

    There are two versions of the card reader with cable. You can identify which one you have by where the cable is connected. 

    If the cable is connected to the side of the card reader, you have the newer version of the card reader with cable.

    If the cable is connected to the bottom of the card reader, you have the older version of the card reader with cable.

  • What is the BankID security application?

    The BankID security application is required when you use your log-on card and card reader with a cable. It verifies your identity when you log in to Handelsbanken’s services.

    Your log-on card cannot be used as Swedish BankID electronic identification with other companies or authorities.

  • What do the rectangles on the display mean?

    This applies to the older version of the card reader with cable. Connect the cable without inserting your log-on card and check the display:

    One rectangle or none: The card reader is probably not receiving power. Try another USB port, cable or card reader.

    Two rectangles: The card reader is connected to the computer, but not to the driver. Try another USB port or reinstall the driver.

    Three rectangles: The card reader is connected to both the computer and the driver. Insert your log-on card and check that your name appears in the BankID security application.

  • What should I do if my name is not shown in the BankID security application?

    Make sure the card reader is connected to your computer with the cable and that the log-on card is inserted correctly. If your name is still not displayed, try reinstalling the BankID security application and the card reader driver.

  • Why do I see a message that the BankID security application is missing or cannot be started?
    • Close all browser windows and try to log in again.
    • Try another supported browser.
    • Make sure the BankID security application and the card reader driver are installed.
    • If the problem continues, reinstall the BankID security application and the driver.
    • VPN or antivirus software may also affect the connection.

System requirements for Online banking

Recommended browsers

Some of our services require your computer to meet certain technical requirements in order to work properly.

The web browsers listed below have been tested by the bank and are supported for use with Online banking. Our website also works with other modern browsers that support web standards defined by the W3C. If you use a browser that is not on the list, our ability to provide support may be limited.

Are you having trouble logging in? Make sure you are using the latest version of one of the browsers listed below. If the issue continues, try switching to another browser on the list.

Browsers for Windows

Table of browser system requirements for Windows when logging in to Online banking.
Browser Version Download
Microsoft Edge The three latest versions Installed in Windows
Google Chrome The three latest versions Download Google ChromeÖppnas i nytt fönster
Mozilla Firefox The three latest versions Download Mozilla FirefoxÖppnas i nytt fönster

Browsers for macOS

Table of browser system requirements for macOS when logging in to Online banking.
Browser Version Download
Safari The three latest versions Installed in macOS
Google Chrome The three latest versions Download Google ChromeÖppnas i nytt fönster
Mozilla Firefox The three latest versions Download Mozilla FirefoxÖppnas i nytt fönster