1. Help and support

Help and support

Getting started, troubleshooting and system requirements.
En pratbubbla med ett frågetecken inuti och en pratbubbla med ett i inuti

How to get started

To start using the log-in card and card reader with a cable, you will need to install two programs: a security application for BankID and a driver for the card reader.

Instructions for Windows

  1. Install BankID security application  
    BankID security applicationOpens in a new window 
  2. Install driver for the card reader 
    You may need to restart your computer after the driver has been installed. 
    Driver for card reader: Windows 8.1 (exe 2.9 MB)* (exe 2.9 MB)
    Driver for card reader: Windows 10-11 (exe 5.1 MB)* (exe 5.1 MB)
*The driver is not developed to be installed on computers with ARM processors. 

Instructions for Mac

  1. Install BankID security application  
    BankID security applicationOpens in a new window
  2. Install driver for card reader 
    Select a link depending on which Mac OS version you have. You will need to restart your computer after the driver has been installed. 
    Driver for card reader – Mac OS 10.12 - 10.13 (pkg)
    Driver for card reader – Mac OS 10.14 and later (pkg)

Troubleshooting

Icon card reader

Check the number of rectangles

Before you can log-in with the cable attached to the card reader, you will have to install the BankID application and the driver for the card reader. 
If the BankID application is already installed on your computer, follow the steps below:
  1. Unplug the cable from the card reader
  2. Connect the card reader again, check the number of rectangles shown in the card reader display.

Guide

System Requirements Windows

Windows 7, Windows 8.1 and Windows 10

Browser Version File
Edge – The three latest versions Edge is integrated in Windows 10
Firefox – The three latest versions Download FirefoxOpens in a new window
Chrome – The three latest versions Download ChromeOpens in a new window

System requirements Mac

Mac OS 10.9 – 10.14

Browser Version File
Safari – Version 10 and later Download Safari (Mac)Opens in a new window
Firefox – The three latest versions Download Firefox (Mac)Opens in a new window
Chrome – The three latest versions Download Chrome (Mac)Opens in a new window